Course Duration
4 Hours
Agile and Scrum
Authorized Training
Project and Programme Management
Course cost:
£599.00
Project and Programme Management Certification Overview
This SAFe Micro-credential Course empowers enterprises and teams implementing SAFe with the essential skills and techniques for effectively navigating conflict and promoting collaborative decision-making. It is a part of our Advanced Facilitator series of SAFe Micro-credential courses.
Through immersive facilitated sessions, participants will explore the sources of conflict, learn strategies for managing conflict resolution, and practice tools and techniques to enhance collaboration within their organizations.
Newto Training Reviews
What Our Happy Alumni Say About Us
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
Prerequisites
Familiarity with SAFe and Agile working preferred, though no formal prerequisites are required.
This course utilises the Miro collaboration tool, therefore it is advised learners are able to access Miro to gain full advantage. A personal device is highly recommended
Target Audience
- SAFe Program Consultants (SPCs)
- Release Train Engineers (RTEs)
- Scrum Masters / Agile Team Coaches
- Product Owners, Agile Leaders, and anyone working to enhance team dynamics.
Learning Objectives
By the end of this course, learners will be able to:
- Recognise and analyse sources of conflict within Agile teams.
- Apply conflict resolution strategies (e.g., interest‑based problem solving, communication techniques)
- Use the Conflict Analysis & Strategy Design Framework
- Facilitate collaborative decision‑making and improve team psychological safety.
SAFe Advanced Facilitation - Conflict and Collaboration Course Content
Self-paced , on-demand eLearning (1 hour)
The eLearning module provides a comprehensive introduction to the strategies, concepts and terminology that will be used extensively in the expert-led session. The eLearning includes several pre-work assignments intended to fully prepare students for the facilitated session and encourages active participation on the course discussion thread in SAFe Studio.
Activity 1 – Sources of Conflict
The eLearning module provides a comprehensive introduction to the strategies, concepts and terminology that will be used extensively in the expert-led session. The eLearning includes several pre-work assignments intended to fully prepare students for the facilitated session and encourages active participation on the course discussion thread in SAFe Studio.
Activity 2 – Interest-based Problem Solving
Gain a deep understanding of the key components of this collaborative approach. You will explore the principles and techniques that underpin Interest-Based Problem Solving (IBPS), focusing on identifying mutual interests, generating creative solutions, and fostering cooperative relationships.
Activity 3 – Communications for Problem Solving
Develop essential communication skills to effectively resolve conflicts and foster collaboration by learning to embody a listening mindset, ensuring that all perspectives are heard and understood, and practice reframing statements to promote positive and constructive dialogue.
Activity 4 – Conflict Analysis and Strategy Design Framework
Learn a repeatable and efficient process for analysing a conflict that considers the perspectives of all parties involved and design intervention strategies that reduce and/or resolve the conflict.
Activity 5 – Application Clinic
Use everything you have learned in the course and apply it to real-world scenarios experienced by your classmates.
Exams and Assessments
Learners are evaluated through knowledge checks, interactive in-course activities, and participation during the live facilitated session. Successful completion awards the SAFe Micro-credential badge.
Hands-On Learning
- Real‑world simulation exercises and role‑plays.
- Practise facilitation tools within conflict scenarios.
- Peer-to-peer collaboration and direct facilitator feedback
Upcoming Dates
Dates and locations are available on request. Please contact us for the latest schedule.
Advance Your Career with SAFe Advanced Facilitation - Conflict and Collaboration
Gain the skills you need to succeed. Enrol in SAFe Advanced Facilitation - Conflict and Collaboration with Newto Training today.