Course Duration
3 Days
ITIL
Authorized Training
ITIL and Service Management
Course cost:
£2,470.00
ITIL and Service Management Certification Overview
This course bridges ITIL best practice with sustainability principles. Over two and a half days, participants examine how digital and IT services impact the environment, explore strategies to reduce carbon footprint, and embed sustainability into service design, operations, procurement, and supply chains. The course emphasises a “think globally, act locally” mentality and addresses challenges such as VUCA (Volatility, Uncertainty, Complexity, Ambiguity) in sustainability.
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What Our Happy Alumni Say About Us
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
Prerequisites
An ITIL® 4 or ITIL® v3 Foundation certificate is recommended but not formally required. The course includes relevant ITIL 4 foundational concepts for accessibility.
Target audience
This course is designed for:
- IT, digital and service professionals interested in environmental impact
- Leaders and practitioners seeking to embed sustainable practices in service strategy and operations
- Individuals working across supply chains who wish to influence sustainability outcomes
Learning Objectives
Learners will develop the ability to:
- Understand the key concepts of service management
- Understand how to use the ITIL guiding principles to deliver value by creating sustainable digitally enabled products and services
- Effectively address volatility, uncertainty, complexity, ambiguity challenges through sustainable strategies, procurement, products and practices
- Obtain a practical grounding in key principles of sustainability
- Conduct a full cost benefit analysis identifying potential risks and opportunities using best practice guidance
ITIL(R) 4 Specialist: Sustainability in Digital & IT Course Content
Introduction to sustainability in IT
- Sustainability context (global, organisational, ecosystems)
- The role of IT and digital services in environmental impact
Sustainability principles and frameworks
- Key sustainability concepts and frameworks
- Relationships between IT operations and sustainability goals
Strategy, procurement, and supply chain
- Green procurement practices and standards
- Aligning supplier and partner ecosystems with sustainability goals
Service design, operations, and practices
- Embedding sustainability in service design, transition, and operations
- Managing resource efficiency, reuse, and circular economy approaches
Risk, opportunity, and cost benefit analysis
- Assessing risks associated with sustainability decisions
- Identifying opportunities and trade offs
- Frameworks for evaluation and decision support
Governance, measurement and continual improvement
- Metrics and KPIs for sustainability in IT
- Feedback loops, reporting, and improvement cycles
- Governance models to oversee sustainability in IT services
Exams and assessments
- 35 multiple choice questions
- 60 minutes duration
- Closed book
- Pass mark: 70% (25 out of 35)
- Includes four in-course practical assignments
- Exam delivered online via PeopleCert Online Proctoring
From 2023, all PeopleCert Global Best Practice certifications must be renewed every three years.
Hands-on learning
Learners will participate in:
- Practical assignments aligned with course themes to embed sustainability thinking
- Case studies evaluating real world digital services and their environmental trade offs
- Exercises to apply cost benefit frameworks and calculate risk/impact
- Group work to define sustainability metrics and governance approaches
- Peer discussion and reflection on how to transform current service models toward sustainable operations
Upcoming Dates
Dates and locations are available on request. Please contact us for the latest schedule.
Advance Your Career with ITIL(R) 4 Specialist: Sustainability in Digital & IT
Gain the skills you need to succeed. Enrol in ITIL(R) 4 Specialist: Sustainability in Digital & IT with Newto Training today.