Course Duration
3 Days
ITIL
Authorized Training
ITIL and Service Management
Course cost:
was £2,760
£1,625
ITIL and Service Management Certification Overview
This three-day course is part of the ITIL® 4 Practice Manager pathway and equips learners with practical knowledge of five essential ITIL practices focused on planning, implementing, and controlling IT services. These practices are IT Asset Management, Change Enablement, Deployment Management, Release Management, and Service Configuration Management.
Participants will explore these practices in depth, learning how to apply them strategically and operationally to support service reliability, enable effective change, and manage digital and physical assets across the organisation. The course blends theory with practical application, enabling learners to understand how to assess, integrate, and optimise each practice using the ITIL Maturity Model.
Newto Training Reviews
What Our Happy Alumni Say About Us
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
Prerequisites
A valid ITIL® 4 Foundation or ITIL® v3 Foundation certification is required to attend this course.
Target audience
This course is designed for IT professionals seeking to apply best practice guidance across service planning and delivery, including:
- Professionals working in asset, change, or release management roles
- IT operations staff responsible for service deployment and control
- Configuration and deployment leads managing IT services and infrastructure
- Service management practitioners seeking structured frameworks for continuous improvement
- Individuals working toward ITIL® 4 Practice Manager or Master certification
Learning Objectives
By the end of this course, learners will be able to:
- Define the key concepts, value, and challenges of the five practices covered
- Describe the processes, activities, and roles associated with each practice
- Understand how technology and third-party involvement support each practice
- Apply the ITIL Maturity Model to assess and enhance practice performance
- Align practice objectives with ITIL 4 guiding principles and organisational goals
- Integrate these practices within service value streams to drive business outcomes
- Identify key metrics and success factors to measure practice effectiveness
ITIL(R) 4 Specialist: Plan, Implement and Control Course Content
Introduction and maturity assessment
- Recap of service value systems and the role of value streams
- Overview of the ITIL capability model for assessing practice maturity
IT Asset Management
- Lifecycle management of IT assets, both hardware and software
- Tracking, controlling, and optimising asset use to reduce costs and risk
- Managing compliance and supporting IT planning
- Integration with configuration and change enablement
Change Enablement
- Managing changes to services and systems while minimising risk
- Establishing change models, workflows, and authorisation processes
- Coordinating with deployment and release management
- Success factors and KPIs for assessing change performance
Deployment Management
- Moving new or changed services into production environments
- Coordinating with release and configuration teams
- Ensuring alignment between development, testing, and live operations
- Supporting automation and agile methodologies
Release Management
- Planning and controlling the build, test, and deployment of releases
- Ensuring integrity between live and development environments
- Managing stakeholder communications and service readiness
- Aligning with change and deployment for smooth transitions
Service Configuration Management
- Creating and maintaining accurate service configuration data
- Defining configuration items and their relationships
- Enabling traceability, impact analysis, and governance
- Tools and approaches to maintain configuration integrity
Integration and optimisation
- Cross-practice alignment and synergies
- Using the maturity model to assess and improve practice capability
- Embedding practices into daily operations and long-term strategy
Exams and assessments
The course includes an online certification exam:
- 60 multiple-choice questions
- 90 minutes duration
- Closed book
- Pass mark: 39 out of 60 (65%)
- The exam is delivered online by PeopleCert and can be taken at the learner’s convenience after the course
From 2023, all PeopleCert Global Best Practice certifications must be renewed every three years.
Hands-on learning
Throughout the course, learners will:
- Participate in scenario-based activities to reinforce key concepts
- Collaborate on real-world service planning and change scenarios
- Use guided exercises to map maturity and align practice outcomes with business needs
- Share experiences and best practices with peers and instructors
ITIL(R) 4 Specialist: Plan, Implement and Control Dates
Next 4 available training dates for this course
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VIRTUAL
QA On-Line Virtual Centre
3 DAYS
|
ALL DAY
Tue 10 Mar 2026
FULL
was £2,760
£1,625
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VIRTUAL
QA On-Line Virtual Centre
3 DAYS
|
ALL DAY
Mon 18 May 2026
AVAILABLE
was £2,760
£1,625
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VIRTUAL
QA On-Line Virtual Centre
3 DAYS
|
ALL DAY
Mon 14 Sep 2026
AVAILABLE
was £2,760
£1,625
OFFER!
BOOK NOW
VIRTUAL
QA On-Line Virtual Centre
3 DAYS
|
ALL DAY
Mon 02 Nov 2026
AVAILABLE
was £2,760
£1,625
Advance Your Career with ITIL(R) 4 Specialist: Plan, Implement and Control
Gain the skills you need to succeed. Enrol in ITIL(R) 4 Specialist: Plan, Implement and Control with Newto Training today.