Course Duration
1 Day
ITIL
Authorized Training
ITIL and Service Management
Course cost:
was £999
£720
ITIL and Service Management Certification Overview
This one-day instructor-led ITIL 5 Foundation Bridge course is designed for professionals who already hold an ITIL 4 qualification and need to understand the updates introduced in ITIL 5. It focuses exclusively on the new and changed elements of the framework, enabling learners to transition efficiently without repeating previously mastered content.
We believe service management must evolve alongside technology, AI, cloud, and data-driven operating models. This course equips organisations to adapt at pace, ensuring that their service management capabilities remain aligned to modern digital ecosystems. By the end of the day, learners will be fully prepared to sit the ITIL 5 Foundation Bridge exam and confidently apply updated principles within their organisation.
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What Our Happy Alumni Say About Us
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
Prerequisites
Participants must hold a valid ITIL 4 certification (Foundation or higher, excluding specialist extensions such as sustainability, acquiring and managing cloud services, IT asset management.
Learners should have a working understanding of the ITIL 4 service value system, guiding principles, and core practices.
Target audience
This course is suitable for IT professionals, customers, users, and anyone involved in the provision or receipt of IT enabled services who requires an introductory understanding of ITIL 5.
This course is designed for:
- IT and service management professionals certified in ITIL 4 Foundation, who need to transition to ITIL 5 Foundation.
- Organisations seeking to maintain current best practice alignment across service teams and incorporate AI into service and product delivery.
Learning Objectives
By the end of this course, learners will be able to:
- Describe the key differences between ITIL 4 and ITIL 5
- Explain the updated concepts, terminology, and structural changes introduced in ITIL 5
- Analyse how ITIL 5 enhances the value system and value chain
- Interpret updates to practices, governance, and continual improvement approaches
- Assess how ITIL 5 supports modern operating models including cloud-based and AI-enabled services
- Apply updated ITIL 5 concepts within real-world organisational contexts
- Prepare effectively for the ITIL 5 Foundation Bridge examination
ITIL (Version 5) Foundation Bridge Course Content
- Introduction to ITIL 5
- Overview of ITIL evolution from earlier versions to ITIL 5
- Why service management must adapt in the era of AI, cloud, and automation
- Recap of ITIL 4 core components relevant to the bridge
- Key structural and conceptual updates
- Changes to the value system
- Enhancements to the value chain
- Updated guiding principles and their practical application
- Terminology changes and clarified definitions
- Practice updates and refinements
- Overview of updated practices in ITIL 5
- Governance and risk considerations in the updated framework
- Continual improvement refinements and performance measurement
- Digital and modern service management alignment
- How ITIL 5 supports cloud-first and hybrid environments
- Integration with DevOps, automation, and agile ways of working
- Integration with PRINCE2
- Leveraging data-driven decision making within service management
- Aligning ITIL 5 with organisational transformation goals
- Applying ITIL 5 in your organisation
- Impact assessment: transitioning from ITIL 4 to ITIL 5
- Managing stakeholder communication and change
- Embedding updated practices into operational workflows
- Preparing teams for certification and adoption
- Bridge exam structure and format
- Question styles and exam techniques
- Knowledge consolidation and instructor-led review
Exams and assessments
This course prepares learners for the ITIL 5 Foundation Bridge exam. The exam focuses only on the new and updated content introduced in ITIL 5.
The exam is a closed-book, 30-minute, multiple-choice assessment delivered online through PeopleCert. Learners will receive guidance on exam structure, scoring methodology, and preparation techniques during the course.
Hands-on learning
This is a theory-based course. While there are no formal practical exercises, learners are encouraged to participate in interactive discussions.
ITIL (Version 5) Foundation Bridge Dates
Next 4 available training dates for this course
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QA On-Line Virtual Centre
1 DAYS
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Mon 27 Apr 2026
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was £999
£720
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QA On-Line Virtual Centre
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Tue 26 May 2026
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QA On-Line Virtual Centre
1 DAYS
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ALL DAY
Fri 26 Jun 2026
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was £999
£720
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VIRTUAL
QA On-Line Virtual Centre
1 DAYS
|
ALL DAY
Fri 24 Jul 2026
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was £999
£720
Advance Your Career with ITIL (Version 5) Foundation Bridge
Gain the skills you need to succeed. Enrol in ITIL (Version 5) Foundation Bridge with Newto Training today.