Course Duration
5 Days
ITIL
Authorized Training
ITIL and Service Management
Course cost:
was £2,999
£2,279
ITIL and Service Management Certification Overview
ITIL® Managing Professional Transition (Version 5) provides the most efficient upgrade route for experienced ITIL professionals who hold either: ITIL 4 Managing Professional, ITIL 4 Master, ITIL v3 Expert or ITIL v3 Master certifications. The 5-day course focuses exclusively on the key enhancements introduced in ITIL (Version 5) across Foundation, Product, Service, Experience and Transformation.
This fast-track course protects previous investment in ITIL certifications while enabling professionals to progress towards future-ready digital product and service management capabilities. Learners gain a clear understanding of what has changed, how the framework has evolved, and how to apply new guidance to deliver measurable value across organisations.
The training consolidates essential concepts from the ITIL 5 framework and prepares learners for the ITIL Managing Professional Transition (Version 5) and ITIL Transformation (Version 5) examinations.
Newto Training Reviews
What Our Happy Alumni Say About Us
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
Prerequisites
Learners must hold one of the following:
- ITIL 4 Managing Professional
- ITIL 4 Master
- ITIL v3 Expert (MALC)
- ITIL v3 Master
Target Audience
This course is designed for professionals who have already invested in ITIL and require a straightforward upgrade route to ITIL (Version 5).
Typical roles include
- IT service management professionals
- Digital product managers
- Service delivery managers
- Service operations managers
- Service desk and support leaders
- DevOps and platform professionals
- IT and digital transformation leaders
- Professionals across all sectors involved in digital product and service management
Learning Objectives
By the end of this course, learners will be able to:
- Understand the key enhancements introduced in ITIL (Version 5)
- Explain how ITIL has evolved from ITIL 4
- Apply updated ITIL concepts across product and service lifecycles
- Integrate human experience into service design and delivery
- Align people, processes and technology to deliver measurable value
- Prepare for the ITIL Managing Professional Transition (Version 5) and ITIL Transformation (Version 5) exams
ITIL Managing Professional Transition Course Content
This five-day course consolidates the most important updates from the ITIL (Version 5) Managing Professional modules:
- ITIL Foundation (Version 5) updates
- ITIL Product (Version 5)
- ITIL Service (Version 5)
- ITIL Experience (Version 5)
- ITIL Transformation (Version 5)
What you will learn
- The most important updates across the ITIL (Version 5) framework
- How to transition efficiently without repeating existing knowledge
- How to apply updated practices to digital products and services
- How to deliver measurable value through transformation
ITIL Foundation (Version 5) updates and framework evolution
Topics include:
- Overview of the ITIL framework evolution
- Key enhancements introduced in ITIL (Version 5)
- Updated service value system and guiding principles
- Changes impacting digital product and service management
- Understanding the new upgrade pathway
ITIL Product (Version 5)
Topics include:
- Digital product lifecycle management
- Value creation through product thinking
- Collaboration between product and service teams
- Continual improvement of digital products
- Aligning product strategy with organisational goals
ITIL Service (Version 5)
Topics include:
- Designing and delivering high-value services
- Service lifecycle integration
- Service support and optimisation
- Value creation for stakeholders
- Continual service improvement practices
ITIL Experience (Version 5)
Topics include
- Human-centred service design
- Trust, perception and engagement in service delivery
- Measuring experience and value
- Improving user and customer outcomes
- Embedding experience into digital service strategies
ITIL Transformation (Version 5)
Topics include
- Balancing governance, execution and continual learning
- Aligning people, processes and technology
- Delivering measurable value through transformation
- Building organisational resilience
- Driving sustainable change and innovation
Exams and assessments
This course includes two formal certification exams delivered online through PeopleCert, allowing learners to take each exam separately and at a time that suits their schedule.
ITIL Managing Professional Transition (Version 5) exam
- 60 multiple-choice questions
- Open book - The official ITIL Product, Service and Experience books may be used during the exam, including notes made within the text. No other reference materials are permitted
- 120-minutes duration
- Pass mark: 42 out of 60 (70%)
ITIL Transformation (Version 5) exam
- 40 multiple-choice questions
- Open book - The official ITIL Transformation (Version 5) book may be used during the exam, including notes made within the text. No other reference materials are permitted
- 90-minutes duration
- Pass mark: 28 out of 40 (70%)
After completing this ITIL Managing Professional Transition (Version 5) course, your certification will migrate to the following designations:
- ITIL 4 Master migrates to ITIL Master (Version 5)
- ITIL 4 Managing Professional migrates to ITIL Managing Professional (Version 5)
- ITIL v3 Master migrates to ITIL Managing Professional (Version 5)
- ITIL v3 Expert migrates to ITIL Managing Professional (Version 5)
Hands-on learning
This course includes:
- Scenario-based group discussions exploring real-world strategic challenges
- Practical exercises applying the strategy development and implementation cycles
- Instructor-led workshops focused on strategic decision making and organisational alignment
Key benefits
- A clear and simple upgrade path for existing ITIL professionals
- Efficient learning focused only on what has changed
- Faster alignment of product and service teams
- Improved customer trust and value delivery
- Support for progression to future-ready roles
ITIL Managing Professional Transition Dates
Next 3 available training dates for this course
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VIRTUAL
QA On-Line Virtual Centre
5 DAYS
|
ALL DAY
Mon 03 Aug 2026
AVAILABLE
was £2,999
£2,279
OFFER!
BOOK NOW
CLASSROOM
QA London International House Centre E1W
5 DAYS
|
ALL DAY
Mon 28 Sep 2026
AVAILABLE
was £2,999
£2,279
OFFER!
BOOK NOW
VIRTUAL
QA On-Line Virtual Centre
5 DAYS
|
ALL DAY
Mon 02 Nov 2026
AVAILABLE
was £2,999
£2,279
Advance Your Career with ITIL Managing Professional Transition
Gain the skills you need to succeed. Enrol in ITIL Managing Professional Transition with Newto Training today.
