Course Duration
2 Days
ITIL
Authorized Training
ITIL and Service Management
Course cost:
was £1,199
£804
ITIL and Service Management Certification Overview
Transform how your organisation designs, delivers, and improves services
In a world where customer expectations change fast and digital services must keep pace, agility isn’t optional—it’s essential. QA’s Agile Service Management course gives teams the mindset, techniques, and practical skills they need to bring true agility into service design, operations, and continual improvement.
This course goes far beyond Agile for software development. Learners discover how Agile values and principles can be applied across service value streams, breaking down silos, improving flow, and creating services that continuously evolve to meet business and customer needs.
Using real-world scenarios, practical exercises, and immersive simulations, participants learn how to deliver better, faster, and more reliable outcomes—powered by people, processes, and modern digital tooling.
Newto Training Reviews
What Our Happy Alumni Say About Us
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
Prerequisites
There are no formal prerequisites for this course.
Learners will benefit from a basic understanding of service management, IT operations, or digital delivery environments. Familiarity with concepts such as services, processes, or improvement initiatives is helpful but not required.
Target Audience
Perfect for anyone involved in service delivery, improvement, or transformation, including:
- Service management and ITSM professionals
- Scrum Masters and Agile practitioners expanding into service roles
- DevOps, platform, and reliability engineers
- Continual improvement leaders and transformation managers
- Service Value Owners, Agile Service Coaches, and members of service value streams
If you help shape or support services, this course gives you the tools to make them more adaptive, efficient, and customer‑centric.
Learning Objectives
By the end of the course, participants will be able to:
- Understand agility and why it’s vital for modern digital services
- Blend Agile, Lean, and service management frameworks to accelerate value
- Build collaborative, empowered teams that continuously learn and improve
- Apply Agile techniques to service processes and value streams
- Create and refine practical artefacts such as service backlogs, user stories, and definitions of done
- Use Agile events—standups, reviews, retrospectives—to drive better service outcomes
- Measure flow, reliability, and performance to enable smarter decision-making and continuous improvement
Agile Service Management Course Content
Master modern agility
Explore Agile values, principles, and mindsets—and how they transform real service environments.
Make service processes truly agile
Learn how to map value streams, eliminate waste, and design services that evolve iteratively, not in big, slow batches.
Bring teams and roles together
Discover the responsibilities of Agile Service Coaches, Service Value Owners, and high‑performing cross‑functional teams.
Use the tools that matter
Create backlogs, write powerful user stories, estimate work, track flow, and visualise progress.
Improve reliability and flow
Understand how automation, timeboxing, and SRE practices (including error budgets) drive consistency and agility.
Hands-on, practical learning
Through group workshops and experiential simulations, learners apply concepts directly to realistic service scenarios.
Assessment & format
There’s no formal exam. Instead, participants learn through:
- Continuous knowledge checks
- Facilitation-led activities
- Simulations
- Collaborative exercises
- Real-world practice scenarios
Advance Your Career with Agile Service Management
Gain the skills you need to succeed. Enrol in Agile Service Management with Newto Training today.